returns and refund policy
dealing with returns of a marlin firearm
We maintain that you should be happy with the Marlin firearm that you buy from us. Assuming you want to return your product within the initial 30 days of purchase if it’s not too much trouble, follow the instructions illustrated below. Returns following 30 days won’t be acknowledged.
**Please note that Marlin firearm purchases that are accepted from the transferring FFL are considered used firearms and returns will NOT be guaranteed. Inspect it BEFORE approving the transaction. All sales are final on ammunition, projectiles, reloading components. Unless received defective, these items are not returnable or refundable**
Send your appeal for a return via email to email@example.com to obtain authorization. No returns of merchandise will be accepted without prior clearance.
All returns on orders paid by a credit card will receive a credit to the card used on the purchase (or store credit) once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance. All canceled orders that paid with a money order or cashier’s check will have the refund issued as store credit.
To qualify for a refund on an item that is not defective, all returned merchandise must include the following:
- The firearm must be in the original packaging.
- The firearm must be unused. Products showing excessive use will not be refunded or exchanged.
- Include the following in the package:
- A copy of your original invoice and packing slip
- The reason for your returned merchandise.
- All return merchandise shipments must be pre-paid, no COD.
- You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
Upon receiving your package in our warehouse, and verification of the item is made, you will receive an e-mail with the status. This process can take up to a few weeks from start to finish.
Please Note: You will be responsible for covering the shipping fees on returned merchandise that is not-defective. A 10% Restocking Fee may apply to any returned merchandise. Firearms that are not defective and in the possession of your FFL will have a 10% restocking fee AND a shipping charge deducted from your refund. Any variance to this policy may result in no refund or a partial refund.
useful information on Return of Firearms
Kindly take as much time as necessary to inspect all Marlin firearms completely at the FFL seller BEFORE continuing with the transaction. When another firearm is moved to you from the FFL it is viewed as used, regardless of whether unfired. Thus, we can not ensure acknowledgment of the return. Additionally, we DO NOT repay FFL transfer expenses on returned products. We truly do comprehend that some manufacturing imperfections may not be recognizable upon starting review.
In any case, after finding a defect AFTER the exchange is acknowledged, the firearm MUST be returned straightforwardly to the manufacturer for substitution or fix (as per makers’ guarantee strategy). By sending an faulty firearm directly to the maker, you can stay away from the pointless transfer charges of returning the firearm to us through your nearby FFL vendor.
In the event that we truly do get a flawed firearm that has previously been moved, we will essentially advance the Marlin firearms to the producer for your benefit. Firearms repaired by manufacturer can be returned directly to the client without extra FFL delivery or related charges. In any case, assuming that the manufacturer decides to supplant the Marlin firearms, the replacement firearm should move through your nearby FFL seller to record the substitution gun chronic number. We won’t cover any extra exchange fees assuming that particular situation happens.